FAQ
General Questions
Q: What types of products do you offer?
A: At Elite Events and Crafts, we specialize in handmade event décor, custom favors, personalized gifts, and creative craft pieces. Whether you need a few custom items for a party or an entire event crafted from scratch, we have something beautiful for you.
Q: Are your products handmade?
A: Yes! Every item is lovingly handmade with close attention to detail. We don’t mass-produce anything — so you can expect quality, care, and a truly personal touch.
Q: Can I place a custom order?
A: Absolutely! We love bringing your vision to life. Whether you have a full idea or just a color scheme and a vibe, we’ll work with you to create something unique. Visit our [Custom Orders] page to get started.
Ordering & Processing
Q: How do I place an order?
A: You can shop directly through our [Shop] page. For custom designs, fill out the Custom Order Form and we’ll follow up within 1-2 business days to discuss your ideas and timeline.
Q: How long does it take to make my order?
A: Processing times depend on the item.
- Ready-to-ship items: 2–3 business days
- Personalized items: 5–7 business days
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Full custom event sets: 2–3 weeks
(Need it sooner? Reach out — we may be able to accommodate rush orders.)
Q: Will I get a preview or proof for custom items?
A: Yes! For any fully customized orders, we provide design proofs so you can approve them before we complete your items. Your happiness matters to us.
Shipping & Delivery
Q: Where do you ship?
A: Currently, we ship across the United States. We hope to expand internationally in the future!
Q: How long does shipping take?
A:
- Standard Shipping: 3–5 business days after processing
- Expedited Shipping: 1–2 business days after processing
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way.
Q: What if my package arrives damaged?
A: We pack each order carefully, but if anything is damaged in transit, please reach out within 48 hours of delivery. Send us a photo of the damaged item and packaging, and we’ll quickly resolve it — either by replacing the item or issuing a refund.
Returns & Cancellations
Q: What’s your return policy?
A: Because most of our items are custom-made, we do not accept general returns. However, if there’s an issue with your order (like damage, errors, or defects), we’ll always make it right.
Q: Can I cancel my order?
A: You can cancel within 24 hours of placing your order. After that, production likely begins, especially for custom work.
Custom Orders & Events
Q: Can you match my event colors or theme?
A: Yes! Send us your color palette, photos, mood board, or theme description — and we’ll create pieces that fit beautifully with your vision.
Q: I’m planning an event on a short timeline — can you help?
A: We’ll do our best! Contact us directly with your event date and what you need. We offer rush production options for an additional fee.
Q: Do you offer bulk pricing for larger events?
A: We sure do! If you’re ordering favors, decorations, or gifts in large quantities (50+ items), reach out — we’ll put together a custom quote for you.
Working With Elite Events and Crafts
Q: How are you different from buying on Etsy or Amazon?
A: With Elite Events and Crafts, you’re not just ordering a product — you’re getting personal service, handcrafted quality, and a real relationship with the creator behind your pieces.
We take the time to understand your needs, customize details just for you, and ensure the experience feels effortless.
Q: Why should I trust you with my event?
A: We know how important your moments are — and we don’t take that lightly. Every piece is made with the same love and care we’d put into a family member’s celebration. It’s not just business for us; it’s personal.
Need More Help?
Still have a question?
Feel free to [Contact Us] — we’re happy to answer and help you make your celebration unforgettable!